Refund & Return Policy – Gifts Bazaar
At Gifts Bazaar, we take pride in offering handcrafted, artisan-made gifts created with love, skill, and care. Since each product is unique and often made to order, we have designed a fair and transparent Refund & Return Policy to balance customer satisfaction with the livelihoods of our artisan partners.
1. Returns & Replacements
We accept returns or replacements only under the following conditions:
● The product is damaged, defective, or broken upon delivery.
● The product received is different from what was ordered (wrong item).
● Products must be unused, unwashed, and in their original condition.
● Items should be returned with original packaging, tags, and labels intact.
📌 Important:
● A return request must be raised within 24 hours of delivery, along with an unboxing video as proof.
● For wrong or damaged items, the unboxing video is mandatory. Without it, returns/replacements will not be accepted.
● If pickup service is not available at your location, you will be required to self-ship the product to our nearest return address (shared during communication).
● In certain cases, return/exchange charges may apply depending on the situation.
● The return policy is subject to revision without prior notice.
Returns will NOT be accepted for:
● Change of mind or dislike of product.
● Requests raised after the 24-hour return window.
● Minor variations in color, design, or texture (since these are handmade products, such variations are natural and part of their uniqueness)
2. Refunds
● Once your return is approved and the product is received in acceptable condition, a full refund will be issued to your original payment method within 7–10 business days.
● For COD orders, refunds will be processed via bank transfer or UPI after confirmation.
● If your order qualifies for a replacement, a new product will be shipped at no additional cost.
3. Non-Returnable / Non-Refundable Items
The following items are not eligible for return or refund:
● Personalized or customized products.
● Gift hampers or combo packs once opened.
● Clearance sale or discounted items.
4. How to Request a Return / Refund
- Write to us at support@giftsbazaar.in within 24 hours of delivery.
- Share your order number, reason for return, and supporting images/videos (including unboxing proof).
- Our team will review your request and confirm eligibility within 2 business days.
- If approved, we will arrange a pickup or guide you to courier the product back.
5. Cancellation Policy
● Orders can be cancelled within 12 hours of placing the order, provided they have not been shipped.
● Once shipped, cancellations are not possible.
● Customized or personalized orders cannot be cancelled once confirmed.
Our Promise
At Gifts Bazaar, your happiness is our priority. We are committed to making your shopping experience smooth, safe, and trustworthy—while also empowering the artisans who craft each product with passion and care.